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Frequently Asked Questions

How will assessing employees help my business?

Assessments provide managers and executives with a better understanding of the characteristics and tendencies of their employees. WILEY Brand Assessments enable organizations to match applicants with jobs that fit their characteristics and identify opportunities to enhance performance and maximize their long-term contribution to the organization. This reduces costs associated with employee absenteeism and turnover, such as recruiting and on boarding expenses; minimizes disruptions to customers, co-workers and operations; and improves overall workforce productivity.



How much do assessments cost? What is the total cost of ownership of the program?

Cost depends on the type of assessment you need and the volume you will consume. WILEY and Epiphany Consulting give you the option of paying a flat monthly fee for unlimited use of any assessment, or you can pay for each assessment individually. Most coaching, training and other assistance from Epiphany Consulting is included in the cost of the assessment. It is rare to incur additional costs after the assessment purchase. Epiphany Consulting is always available to help you administer the assessment to employees, understand and utilize assessment results, and assist with any problems you encounter.



Will assessments help support our strategic initiatives?

Profiles Assessments work well with strategic initiatives that involve people-related decisions, such as succession planning, workforce growth or contraction, selection of individuals or teams, and many others. After learning how to use assessments to help support these efforts, you will have more informed managers and motivated employees who will help support the goals of the organization.



Have your assessments solved problems similar to the issues in my business?

WILEY Brand Assessments have worked with businesses from many different industries such as: hospitality, healthcare, financial services, sales, customer service, business services and for-profit education (to name a few). With tens of thousands of clients, we have significant experience to help with your company. Some of our products do target specific industries or occupations.



What type of assessments do you offer?

Epiphany Consulting offers a full line of WILEY Brand Assessments to help your organization select the right people and develop them to their full potential. These include: Pre-screening assessments that measure basic job-related skills or give you insight into an applicant's work ethic, reliability and integrity. Customizable job-fit assessments to help you select and develop people in specific managerial, technical, sales or service jobs in your organization. Four-quadrant type personality assessments for motivating and coaching employees and resolving post-hire conflict and performance issues. 360-Degree multi-rater assessments, used primarily to improve the effectiveness of leaders and managers in your organization. Managerial and team-fit assessments to help improve alignment, interpersonal relationships, and workforce productivity. Workplace engagement surveys to check the pulse of the organization and identify opportunities to improve employee morale and satisfaction. Customer loyalty surveys to drive retention and growth. Our assessments are designed to work together and are administered from a single platform for maximum convenience, utility, and efficiency.



Can I customize your assessments to reflect the unique culture of my company?

Yes! WILEY Brand Assessments can be adapted to your unique culture, organizational structure and job descriptions, and in most situations, for no additional cost. Epiphany Consulting will guide you through this entire process.



How will these assessments lower costs & provide a significant Return on Investment?

There are may financial benefits of using WILEY Brand Assessments, including:​ *Reduced costs associated with employee theft and absenteeism *Lower recruiting and hiring costs
*Lower training and development costs
*Faster time to full productivity
*Improved sales performance and customer loyalty Actual results depend on the organization. However, after only a few years using our assessments, one of our clients in the hospitality industry now spends one-fifth of their former hiring expenses. A financial services company started using ProfileXT and the Job Match feature and discovered their ROI to be $100 for every $1 spent. Assessments also provide benefits that aren't easily measured. Save time, energy and effort in the hiring and development of your employees; ask Kathi and Kathleen for a recommendation on the best assessments for your goals.



How would the assessment process work in my organization?

Epiphany Consulting will help you each step of the way! Every client is assigned a dedicated client service professional and given access to one of the largest teams of assessment support experts in the world. You will be guided through every aspect of bringing your assessment solution(s) to life in your organization. This includes: 1) Understanding the solution(s) and how they work for your organization. 2) Guiding your organization through the implementation process which is customized for your needs and goals. Training your team to use the system and assessment reports. No formal credentialing is required, however training is offered to become a certified user. 3) Measuring your results, and refining your processes and performance models. 4) Applying insights from your assessments to improve organizational performance. Once the system is implemented, authorized employees, such as hiring managers or HR administrators, may schedule candidates through your online dashboard, which easily integrates with your current HRIS or can be used on a standalone basis. Candidates and employees take their assessments online at their convenience. It is not necessary to proctor the assessment. Upon completion, the system scores the assessment immediately, and notifies the hiring manager to retrieve the report of his or her choice. Reports are easy to read and require only minimal training for use.



Can assessments be implemented and sustained within the operating rhythm of my company?

Absolutely. You can determine when, where and how the assessments will be implemented, and move as fast or slow as you feel comfortable. Some of our clients choose to begin with a pilot project in a designated department or elect to assess only new employees. This can help clients to prove the concept, create a business case, and learn more about what is required to support the initiative across the entire enterprise.​



What types of resources do I need to commit to support the program?

Resources vary with the size and scope of the implementation. Most of our clients assign a HR professional or team to manage the process in their organization. This individual works with their Profiles client services team to implement the process, train hiring managers and users, and facilitate any systems integration. Hiring managers benefit tremendously from the training we offer, which can be conducted at your facilities or in our state-of-the-art training center.​



Should I assess current or just prospective employees?

We recommend you eventually assess all employees because this will give you information to help them maximize their potential and contribution to your organization. This includes:
*Putting people in the right jobs
*Helping managers lead, coach, train, and motivate effectively
*Ultimately help employees achieve greater productivity and profitability Assessing incumbents is the best way to determine the characteristics which differentiate between those who are successful in the job and those who are more challenged.



Is it legal?

Yes. We invest heavily in ongoing research and development to ensure that our assessment instruments exceed all employment assessment guidelines. Profiles Assessments exceed the 13 requirements set by the Department of Labor for assessments and meet all of the EEOC, ADA, DOL and Civil Rights Act requirements. The assessments are also monitored to ensure no gender, age, or ethnic bias.​



How do we get started?

Contact Epiphany Consulting today! Email: Kathleen@EpiphanyWV.com Kathi@EpiphanyWV.com Phone: 304.556.4839